HIMSS Word of The Day #410: Chatbot
A chatbot is an AI program that simulates conversation with people, using pre-set phrases and text or audio inputs, and is often used to provide round-the-clock service. This post explains the HIMSS Dictionary definition and distinguishes rule-based from generative chatbots, then reviews five sources: a qualitative review of how chatbots change patient-clinician communication, a systematic review in mental health screening, a review of pediatric chatbots, a review of randomized trials on preoperative anxiety, and a randomized trial in urogynecology.